Terms and Conditions

Introduction and License

These Terms and Conditions govern the use of Memo, an online casino operated under the license of Curacao (Antillephone N.V.). Memo provides a range of real-money gambling services, including various casino games, slots, and live dealer options. By accessing or using our services, you agree to comply with these terms and conditions.

Eligibility

To participate in the services offered by Memo, you must be at least 18 years of age. It is your responsibility to ensure that gambling is legal in your jurisdiction. Users from jurisdictions where online gambling is prohibited, including but not limited to the United Kingdom, are strictly prohibited from registering or playing on the platform.

Account Rules

Each player is allowed to maintain only one account. You are required to complete a Know Your Customer (KYC) verification process upon registration. This verification is necessary to confirm your identity and age. You are responsible for the confidentiality and security of your account information. Any unauthorized use or manipulation of your account may result in immediate suspension or termination of your account.

Deposits and Withdrawals

Deposits can be made using various payment methods approved by Memo. All transactions are subject to verification requirements to comply with Anti-Money Laundering (AML) regulations. Withdrawals are processed within a reasonable timeframe, typically between 1 to 5 business days, depending on the chosen method. You may be required to provide additional documentation to facilitate the withdrawal process.

Prohibited Activities

Memo maintains a strict policy against cheating, fraud, bonus abuse, and the use of bots. Any attempt to exploit system errors or manipulate gameplay is strictly prohibited. Violations of these rules may lead to account suspension or termination, and any funds associated with such activities may be forfeited.

Limitation of Liability and Termination

Memo reserves the right to suspend, restrict, or permanently close accounts in cases of violations of these Terms and Conditions, regulatory requirements, or any suspicious activity. In such instances, users may not be entitled to any compensation or refund of deposits. Memo is not liable for any losses incurred as a result of account suspension or termination.

Bonus Terms and General Promotional Conditions

Bonuses and promotions are subject to specific terms and conditions, which will be outlined at the time of the offer. Players must meet the wagering requirements and any other conditions specified in the promotional terms. Memo reserves the right to modify or cancel promotions at any time without prior notice.

Fair Play and Game Integrity Rules

Memo is committed to ensuring fair play and game integrity. All games are regularly audited to ensure randomness and fairness. Players found to be engaging in unfair practices will face immediate account action, including potential legal consequences.

Fraud Prevention and Security Monitoring

Memo employs advanced fraud prevention measures and security monitoring to protect users and the integrity of the platform. Any suspicious activity will be thoroughly investigated, and appropriate actions will be taken to safeguard the interests of all players.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, players are encouraged to contact the support team for resolution. If a satisfactory resolution cannot be reached, players may escalate the issue to relevant regulatory authorities. All complaints will be handled in a fair and transparent manner.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from the use of Memo will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

Responsible Gambling Measures and User Protection Tools

Memo is dedicated to promoting responsible gambling. We provide various tools and resources to assist players in managing their gambling activities. These include deposit limits, self-exclusion options, and access to support organizations. Players are encouraged to seek help if they feel that their gambling is becoming a problem.

Conclusion

By using Memo, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, you must not use the services provided by Memo. These Terms and Conditions may be updated from time to time, and it is your responsibility to review them regularly.