Privacy Policy

Introduction

This Privacy Policy outlines how Memo collects, uses, and protects personal data from its players in accordance with applicable data protection laws and gambling regulations in the United Kingdom. The policy aims to ensure transparency about how we manage personal data while providing our online casino services.

License Information

Memo operates under a license granted by Curacao (Antillephone N.V.), which allows us to provide gaming services in compliance with legal and regulatory requirements.

Data Collection

Memo collects various types of data from users to facilitate account management and enhance the gaming experience. The types of data we collect include:

• Registration Data: This includes personal information such as name, date of birth, address, and contact details that are provided during account registration.
• Payment Details: We collect payment information necessary for processing transactions, such as credit card numbers, bank account details, and transaction history.
• Technical Logs: This includes data such as IP addresses, device information, browser type, and operating system which are collected automatically when users access our platform.
• Cookies: Memo utilizes cookies to improve user experience and facilitate functionality on our website. This includes essential cookies to enable core features and analytical cookies for performance tracking.

Purpose of Data Usage

Memo uses the collected data for several purposes, including:

• Account Management: To create and maintain user accounts, manage user preferences, and provide customer support.
• Marketing Communication: To send promotional materials, newsletters, and updates regarding our services, provided users have opted in to receive such communications.
• Anti-Fraud Checks: To prevent fraudulent activity and ensure the integrity of our gaming platform.
• AML Compliance: To comply with Anti-Money Laundering regulations, ensuring that we monitor and report suspicious activities as required by law.
• KYC Procedures: To verify the identity of players, ensuring compliance with Know Your Customer regulations and preventing underage gambling.

Data Sharing

Memo may share the collected data with third parties under specific circumstances, including:

• Payment Providers: To facilitate financial transactions and ensure secure processing of payments.
• Verification Partners: To assist in identity verification and compliance with regulatory obligations.
• Regulatory Authorities: To comply with legal requirements and share information as necessary for regulatory oversight.

User Rights

Players have specific rights concerning their personal data, including:

• Right to Access: Users have the right to request access to their personal data held by Memo.
• Right to Deletion: Users can request the deletion of their personal data, subject to legal or contractual obligations to retain certain information.
• Right to Restrict Processing: Users can request the restriction of processing their personal data under certain conditions.

Cookie Policy

Memo employs cookies to enhance user experience and track platform performance. The cookies used include:

• Essential Cookies: These are necessary for the basic functionality of the website and cannot be disabled in our systems.
• Analytical Cookies: These help us understand how visitors interact with our website, allowing us to improve functionality and performance. Users can manage cookie preferences through their browser settings.

Data Security

Memo implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. We regularly review our security practices and employ encryption and secure servers to safeguard user information.

Data Retention

Memo retains personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Upon expiration of the retention period, personal data will be securely deleted or anonymized.

Changes to the Privacy Policy

Memo reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website with an updated effective date. Users are encouraged to review the Privacy Policy periodically to stay informed about our data practices.

Contact Information

For inquiries regarding this Privacy Policy or to exercise user rights, players may contact the support team through the designated channels available on our website.

Conclusion

This Privacy Policy reflects Memo’s commitment to protecting the personal information of our players while complying with the relevant data protection and gambling regulations in the United Kingdom. By using our services, players agree to the terms outlined in this policy.